At Aurum’s Leathers, we want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with your order, we offer hassle-free returns and exchanges within a specified period.
Return Policy:
- Items must be returned within [number of days] days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging.
- Please include the original order confirmation or receipt with your return.
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Exchange Policy:
- We accept exchanges for items of equal or lesser value within [number of days] days of delivery.
- The product for exchange must be unused, undamaged, and in its original packaging.
- Exchanges are subject to product availability. If the desired item is out of stock, a refund or store credit may be offered.
How to Initiate a Return or Exchange:
- Contact our customer support team at email@example.com or call +1 432-426-6816 to request a return authorization.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Ship the item back to 14489 NE 1st St, Bellevue, WA, United States, Washington using a trackable shipping service.
- Once we receive and inspect the returned item, we will process your refund or exchange within [number of days] business days.
Important Notes:
- Refunds will be issued to the original payment method used for the purchase.
- Returns that do not meet our policy criteria may be subject to restocking fees or refusal.
- Customized or personalized items may not be eligible for return or exchange unless defective or damaged upon arrival.
If you have any further questions or concerns regarding our returns and exchanges policy, please don’t hesitate to contact us. We’re here to assist you every step of the way.